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Manager of One: Universal Foundation

All team members, regardless of role, are expected to develop and demonstrate “Manager of One” competencies. These are the foundation that makes our self-management culture work.

Source for #2-4: Top 4 Characteristics That Make Individual Contributors Indispensable

1. Practice self-awareness and context-awareness

Section titled “1. Practice self-awareness and context-awareness”

“Highly self-aware individuals are able to turn their focus and critiques to themselves, observing their current emotional and mental state. People who are truly self-aware separate their decision-making from their emotions; they control and manage their thoughts, rather than having their thoughts and emotions control them.” Source

  • Regularly and dispassionately assess own successes and failures

  • Ask for, listen to, and accept positive as well as critical feedback

  • Empathize with and take the perspective of others

  • “Read the room” and tailor the message to the audience


Clear, accessible communication is essential in a horizontal organization where everyone needs to understand and contribute to decisions.

  • Writes concise, clear, plain-English documents, missives, and presentations. Cultivates disciplined editing habits honed for disambiguation and accessibility

  • Exercises social awareness and empathy in interpersonal interactions

  • Is highly responsive to both internal and external stakeholders

  • Keenly attuned to emotional dimensions of interactions

  • Uses facilitation and consensus-building tools and techniques to keep forward momentum


Complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.

  • Assist others in the completion of their tasks to support the group goals

  • Build and maintain cooperative work relationships with others

  • Effectively collaborate in meeting and in informal interactions

  • Play to each others’ strengths


Assume personal responsibility for achieving outcomes and work effectively with little direction.

  • Work on the right tasks by ensuring they know their top deliverables

  • Finish what they start

  • Assume personal responsibility for achieving outcomes

  • Effectively manage their own time as well as the time of others

  • Develop contingency plans in anticipation of possible problems & adverse consequences

  • Use technology to effectively track & steer their work

  • Effectively manage multiple projects/demands and competing deadlines


Take on various tasks and context-switch effectively.

  • Flexible in taking on various tasks

  • Context-switches effectively

  • Juggles multiple responsibilities

  • Adapts to different team dynamics

  • Builds things from 0 to 1


Ensure every team member succeeds and thrives.

  • Wants every team member to succeed

  • Understands shared and unique needs

  • Attuned to emotional dimensions

  • Creates supportive environment